Privacy Policy – Nob Win Online Betting Pakistan

1. Who We Are

Nob win is an online casino and sports betting platform operated for players in Pakistan. For the purposes of this Privacy Policy, nob win is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used.

You can contact nob win's data team at any time by emailing support@nobwin.bet with the subject line "Privacy Query". We aim to respond to all privacy-related enquiries within 5 business days. For formal data requests — such as access, correction or deletion requests — please use the subject line "Data Rights Request" so your email is routed correctly.

This policy was last updated in January 2025 and applies to all nob win players regardless of when they registered. Where changes to this policy materially affect your rights, we will notify you by email at the address registered on your account before the changes take effect.

2. Data We Collect

Nob win collects personal information in three ways: information you provide directly, information generated automatically by your use of the platform, and in limited cases information received from third parties such as payment processors. Here is a breakdown of each category:

2.1 Information You Provide

• Registration data: Your full name, mobile number, email address and date of birth. This is required to create your nob win account and verify that you meet the 18+ eligibility requirement.
• Identity verification documents: Where KYC checks are required, you may be asked to provide a copy of your CNIC (Computerised National Identity Card) and/or proof of address. These are used solely for identity verification purposes.
• Payment information: Mobile wallet IDs (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, or card details for Visa/Mastercard transactions. Nob win does not store full card numbers — card payments are processed through our PCI-DSS compliant payment gateway.
• Support communications: Any messages you send to nob win support — via live chat, email or any other channel — are retained as part of your account record.

2.2 Automatically Collected Data

• Device and browser data: IP address, device type, operating system, browser version and screen resolution. Used for fraud prevention, security monitoring and platform optimisation.
• Session and activity data: Login timestamps, pages visited, games played, bets placed, stake amounts, session duration and interaction patterns. Used for account management, responsible gaming monitoring and improving the platform.
• Cookie and tracking data: See Section 6 for full details of how nob win uses cookies.

2.3 Data from Third Parties

In limited circumstances nob win may receive data about you from third parties. This includes confirmation of successful payment transactions from our payment gateway partners and identity verification results from our KYC provider. Nob win does not purchase data from data brokers or marketing list providers.

3. How We Use Your Data

Nob win uses the personal information we collect for the following purposes:

Nob win does not use your personal data for automated decision-making that produces significant legal effects without human review. Any account suspension or limitation decision is reviewed by a member of the nob win compliance team before it is finalised.

4. Legal Basis for Processing

Nob win processes your personal data on the following legal bases, depending on the specific purpose:

• Contract performance: Processing your registration data, payment information and account activity is necessary to provide the nob win service you signed up for.
• Legal obligation: Age verification, KYC/AML checks and the retention of certain transaction records are required by applicable legal and regulatory obligations that nob win is subject to.
• Legitimate interests: Security monitoring, fraud prevention, responsible gaming oversight and platform improvement are carried out on the basis of nob win's legitimate interest in operating a safe and well-functioning service. These interests are balanced against player privacy rights and do not override them.
• Consent: Marketing communications are sent only where you have actively opted in. You can withdraw consent at any time by contacting support@nobwin.bet or using the unsubscribe link in any marketing email.

5. Who We Share Your Data With

Nob win does not sell your personal data to third parties. We share data only in the following limited and necessary circumstances:

• Payment processors: When you make a deposit or request a withdrawal, your relevant payment details are shared with the payment gateway handling that transaction (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT partners or card processors). These parties operate under their own privacy policies and are bound by contractual data protection obligations with nob win.
• Identity verification providers: When KYC checks are triggered, your identity documents are shared with our certified verification partner for processing. Verified results are returned to nob win — the documents themselves are not retained by nob win beyond the verification period.
• Game providers: Technical game session data — bet amounts, game results — is shared with the relevant game provider for each session. Player identity information is not shared with game providers beyond what is required for session management.
• Legal and regulatory authorities: Nob win will disclose player data to law enforcement or regulatory bodies if required to do so by applicable law, court order or regulatory instruction. We will notify you of such disclosures where we are legally permitted to do so.
• Analytics providers: Anonymised, aggregated usage data may be shared with analytics partners to help us understand how the platform is being used. This data cannot identify individual players.

6. Cookies and Tracking Technologies

Nob win uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players use the site. Here is what we use and why:

6.1 Essential Cookies

These cookies are required for the nob win platform to function. They maintain your login session, remember your game settings and enable secure payment flows. You cannot opt out of essential cookies without losing access to core platform features.

6.2 Analytics Cookies

Nob win uses anonymised analytics cookies to understand which pages are most visited, how long players spend in different game rooms and where technical errors occur. This data is used solely to improve the platform. Analytics cookies can be disabled through your browser settings without affecting your ability to use nob win.

6.3 Responsible Gaming Cookies

Nob win uses session-tracking cookies to monitor indicators relevant to responsible gaming — such as total session time and frequency of logins. This is a player protection measure, not a marketing activity. The data stays within nob win's systems and is not shared with third parties.

6.4 Managing Cookies

Most browsers allow you to view, manage and delete cookies through the browser settings menu. Deleting essential cookies will log you out of your nob win session. Disabling analytics cookies will not affect your ability to place bets, deposit, withdraw or access any game on the platform.

7. Data Retention

Nob win retains personal data for as long as is necessary for the purpose for which it was collected, subject to any legal retention obligations that may require longer storage. The general retention principles nob win applies are:

• Active account data: Retained for the lifetime of your nob win account plus a minimum of 5 years after account closure, in line with standard financial recordkeeping obligations.
• Transaction records: Deposit, withdrawal and bet records are retained for a minimum of 5 years from the date of the transaction for compliance and audit purposes.
• KYC documents: Identity verification documents are retained for the period required by applicable AML regulations, typically 5 years from the end of the account relationship.
• Support communications: Retained for 3 years from the date of the last interaction, or longer where a formal complaint remains unresolved.
• Marketing consent records: Retained for as long as you remain subscribed, plus 1 year after unsubscription, as proof of consent status.

After applicable retention periods expire, nob win permanently deletes or irreversibly anonymises the relevant data. Where you request deletion of your data before the mandatory retention period has expired, nob win will restrict access to that data and delete it as soon as the retention obligation allows.

8. Data Security

Nob win takes the security of your personal data seriously and applies multiple layers of protection:

• SSL/TLS encryption: All data transmitted between your device and the nob win platform is encrypted using industry-standard SSL/TLS protocols. You should always see a padlock icon in your browser's address bar when using nob win.
• Secure data storage: Personal and financial data held by nob win is stored in secured environments with access restricted to authorised personnel on a need-to-know basis.
• Payment security: Card payment processing at nob win is handled by PCI-DSS compliant payment gateways. Full card numbers are never stored on nob win's own servers.
• Access controls: Internal access to player data at nob win is governed by role-based permissions. All access is logged and audited regularly.
• Incident response: In the event of a data breach that poses a risk to player rights, nob win will notify affected players and relevant authorities within the timeframes required by applicable law.

9. Your Data Rights

As a nob win player, you have the following rights over your personal data. To exercise any of these rights, email support@nobwin.bet with the subject line "Data Rights Request" and describe what you would like us to do. We will respond within 15 business days.

10. Children's Privacy

Nob win is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register at nob win or attempt to use the platform in any way.

If nob win discovers or has reasonable grounds to believe that a player is under 18 years of age, the account will be suspended immediately, all bets placed will be voided, and any deposited funds will be returned to the payment source after identity verification. Nob win may report the matter to relevant authorities where legally required.

If you are a parent or guardian and believe your child has registered at nob win, please contact support@nobwin.bet immediately with the subject line "Minor Account Report". We will investigate and take action within 24 hours of receiving your message.

11. Marketing Communications

Nob win will only send marketing communications — promotional emails, bonus notifications, event announcements — to players who have actively opted in to receive them. Opting in is voluntary and you can withdraw your consent at any time.

To stop receiving marketing emails from nob win, you can:

• Click the "unsubscribe" link at the bottom of any marketing email we have sent you
• Email support@nobwin.bet with the subject line "Unsubscribe" from your registered email address
• Update your communication preferences directly in your nob win account settings

Opting out of marketing does not affect transactional communications — nob win will continue to send you emails about your account, deposits, withdrawals, and important platform notices regardless of your marketing preferences. These operational communications are necessary for the running of your account and cannot be opted out of while your account remains open.

12. Changes to This Privacy Policy

Nob win may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our privacy practices. When we make changes, the "Last Updated" date at the top of this page will be revised.

For changes that materially affect your rights — such as new categories of data collection, new sharing arrangements or changes to your rights — nob win will notify you by email at your registered address at least 7 days before the changes take effect. For minor or clarificatory changes, the updated policy will be published on this page without a separate email notification.

Continued use of the nob win platform after the effective date of any policy update constitutes your acceptance of the updated policy. If you disagree with a change, you have the right to close your account before it takes effect by emailing support@nobwin.bet.

13. Contact and Complaints

For any questions about this Privacy Policy or how nob win handles your personal data, please contact us:

If you feel that nob win has not handled your personal data properly and our support team has not resolved your concern to your satisfaction, you have the right to escalate your complaint formally. Please email support@nobwin.bet with the subject line "Formal Privacy Complaint". Nob win will acknowledge your complaint within 24 hours and provide a substantive response within 10 business days.